FAQs
Frequently Asked Questions
Q: How do I reach customer support?
A: You can contact customer support via email at contact@candleswarmth.store during business hours: Monday to Friday, 9 AM to 3 PM.
Q: Do you offer international shipping?
A: Currently, we do not offer international shipping, but we are working towards providing this option in the near future. Please note that if you select a currency that isn’t within the U.S. region, many of our store products may not be visible, as our shipping is currently limited to U.S. addresses. However, our services page is active for international customers. We appreciate your understanding.
Q: Can I track my order?
A: Yes, you will receive a tracking number once your order is dispatched, along with instructions on how to track your package. We recommend creating an account with us to easily monitor your order status.
Q: How do I properly care for and maintain my candle?
A: For detailed candle care and safety tips, please visit our Candle Safety Tips page.
Q: What payment methods do you accept?
A: We accept major credit and debit cards. Payment options will be displayed during the checkout process on our website.
Q: Are the crystals fair trade and responsibly sourced?
A: Yes